we take all complaints seriously. if you're unhappy with any aspect of our service, here's how we'll resolve it.
email us at info@edge-energy.uk or write to us at 3 River Court, Richmond, TW10 6QY. we'll acknowledge your complaint within 3 business days.
we'll investigate thoroughly and aim to provide a full response within 15 business days. for complex matters, this may take up to 8 weeks — we'll keep you informed of progress throughout.
if you're not satisfied with our response, you can escalate your complaint to the Energy Ombudsman — an independent body that resolves disputes between energy consumers and providers.
our full privacy policy, terms of business, commission disclosure, data protection, and complaints procedure.
if you have any questions or need further assistance, don't hesitate to reach out.